PRIVACY POLICY
Your Privacy
This notice gives you information on how Caro Robson collects, uses and stores personal data collected via this website.
This is my personal website, but it does have some contact information on consulting and speaking activity, a contacts page (which is entirely optional) and uses cookies to produce analytics. As such, it’s collecting personal data about website users, and this notice sets out how that data will be used, shared and retained.
I have a joint-controller called Wix for the purpose of providing website hosting services, which includes placing cookies on your device and providing web analytics. Wix also acts as a data processor to host any information you may choose to enter in the ‘contacts’ page (including your name, email address and message). There is more information about this below.
Contact details
If you have any questions on how your personal data is collected or processed in connection with this website, you can contact me via email at: caro@carorobson.com
What information we collect, use, and why
This website is primarily aimed at giving information about me and my work. However, it does collect some personal information for the following purposes:
We collect or use the following information for service updates or marketing purposes:
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Marketing preferences
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IP addresses
-
Website and app user journey information
-
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Name
-
Contact information
We collect or use the following information to provide monthly newsletters and blog updates to those who subscribe:
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Names and contact details
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Information relating to compliments or complaints
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Marketing preferences
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
We collect or use the following information for the purpose of manage and optimise the website:
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Information relating to compliments or complaints
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Marketing preferences
-
IP addresses
-
Website and app user journey information
Lawful bases for collecting and processing personal data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
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Legitimate Interest: Where information is collected from cookies for the purposes of website analytics based on a website user's consent, this information will be retained in personal form unless user consent is withdrawn. Where consent is withdrawn, personalised data will be aggregated for the purposes of analysing how the website is used and to optimise future website content.Legitimate interest:
Our lawful bases for collecting or using personal information for legal requirements are:
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Legal obligation
Our lawful bases for collecting or using personal information to provide monthly newsletters and blog updates to those who subscribe are:
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Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
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Legal obligation: Where an enquiry is made for consulting or speaking services, information may be retained and used for the purposes of maintaining records of work undertaken, including details of any subsequent legal agreements. If a contract is entered into, the legal basis of complying with the requirements of a contract may apply at that stage.Legitimate interest:
Our lawful bases for collecting or using personal information to manage and optimise the website are:
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Consent
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Legitimate interest: Where information is collected from cookies for the purposes of website analytics based on a website user's consent, this information will be retained in personal form unless user consent is withdrawn. Where consent is withdrawn, personalised data will be aggregated for the purposes of analysing how the website is used and to optimise future website content.Legitimate interest:
Where we collect personal information
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People directly (when you choose to sign -up or send a message via the ‘contacts’ page)
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From cookies placed on the website to enable analytics
How long we keep personal information
Information will be held in personally-identifiable form only as long as necessary, but otherwise for the following periods, after which it will be deleted:
Purpose: Service updates or marketing purposes
Type of personal data
Retention period
Action after period
Names and contact details
3 years
Deletion
Marketing preferences
3 years
Deletion
IP addresses
3 years
Deletion
Website and app user journey information
3 years
Deletion
Records of consent, where appropriate
5 years
Deletion
Purpose: Comply with legal requirements
Type of personal data
Retention period
Action after period
Names and contact details
7 years
Deletion
Purpose: Comply with legal requirements
Type of personal data
Retention period
Action after period
Names and contact details
3 years
Deletion
Information relating to compliments or complaints
3 years
Deletion
Marketing preferences
3 years
Deletion
IP addresses
3 years
Deletion
Website and app user journey information
3 years
Deletion
Records of consent, where appropriate
5 years
Deletion
Purpose: Operation of customer accounts and guarantees
Type of personal data
Retention period
Action after period
Names and contact details
7 years
Deletion
Addresses
7 years
Deletion
Purpose: Manage and optimise the website
Type of personal data
Retention period
Action after period
Names and contact details
3 years
Deletion
Information relating to compliments or complaints
3 years
Deletion
Marketing preferences
3 years
Deletion
IP addresses
3 years
Deletion
Website and app user journey information
3 years
Deletion
Records of consent, where appropriate
5 years
Deletion
With whom we share information
Joint-controller
Wix, our website provider, uses cookies to operate our website. Some of these cookies are optional; a cookies banner will appear when you first access the site to request your consent to using these cookies. Wix is a joint-controller of information collected via cookies placed on the end user device (computer or mobile phone) of users.
Wix uses the following cookies on this website:
Cookie Name
Purpose
Duration
Cookie Type
XSRF-TOKEN
Cookie for fraud detection of calls
Session
Essential
hs
Security Cookie for Hive (legacy)
Session
Essential
svSession
Session cookie for identification
6 Months
Essential
SSR-caching
Performance cookie for rendering
24 Hour
Essential
TS*
Cookies for attack detection
Session
Essential
bSession
Used for system effectiveness measurement
24 Hours
Essential
fedops.logger.sessionId
Tracking session errors and issues (resilience)
12 Months
Essential
_wixAB3|*
Cookie for site experiments
6 Months
Essential
server-session-bind
Cookie for API protection
Session
Essential
client-session-bind
Cookie for API protection
Session
Essential
More information on how Wix uses cookies may be found here:
https://support.wix.com/en/article/cookies-and-your-wix-site
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Data processors
Wix also acts as a data processor to host our website, its contents, and information collected via the ‘contacts’ page. This will include any contact information you provide and the contents of any messages sent.
Wix may use sub-processors to host some of your personal data. A full list of Wix sub-processors may be found here: List of Wix's Sub-Processors | Help Center | Wix.com
Information on how Wix protects your data when it is hosting it on our behalf may be found here:
Wix Security Measures Overview | Help Center | Wix.com
We may also share information with professional or legal advisors, regulatory authorities or organisations with which we’re legally obliged to share information.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data subject rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
This privacy policy was last updated on 08 August 2024